Human Leadership Resources Limited

Receptionists - Lekki

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Job

Active since 27-01-2016 Job category Secretarial / Office Management...
Location Lekki Level Entry level/Graduate
Educational level Bachelor / Graduate Employment type Fixed term contract
Hours 0 Salary -
Job purpose

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the hospital and to portray the hospital in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Duties and responsibilities

 


• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed,

Qualifications

Education & Experience
BSc or HND in any field At least one year post NYSC work experience.

Specialized knowledge
Must be computer literate and savvy. Proficient in MS word, Excel and Outlook

Skills
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus

Interested candidates should send their CVs to rms@humanleadershipresources.com with the position as subject of the email.

More information
This listing is a full-time job

Job category Secretarial / Office Management / Personal Assistant
Industry / Industries Medical / Health
Region Nigeria
Keywords

Contact information

Name Debbie Onaiwu

Location

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